We are disturbed by the actions taken by eBay and Paypal. We want to assure you that we are a solid and serious company. We have contacted eBay and Paypal this morning and argued the unfair action they took. It gives us great pleasure to inform you that eBay has reinstated our account.
However, due to the unforeseen action by eBay and Paypal; we cannot take the risk to ship out merchandise for which funds have been placed on hold with Paypal. Due to the action taken without any prior communication to us, it makes them a huge risk to relay on Paypal to release payment once the order has been delivered.
We do hope that you understand, that we are looking out for you our Customer and for the best interest for our company.
At this time, we have decided that it would be best to issue you an immediate and full refund. Your payment is on hold with Paypal. The only way for us to get your money back to you is to issue the full refund. If not, Paypal can possibly hold the money for 6months.
We are prepared to fulfill your order. If you chose for us to ship to your order, please resubmit payment through Google Checkout. Google Checkout is a secure site and offers you all the protection you would think to get from Paypal.
We truly apologize for this great inconvenience Paypal and eBay have imposed on us. Please be assured that we are taking all steps necessary to have our account in good standing and maintain our account open.
You may contact us with any questions at:
Phone: 702-644-9013
Email: zavainteriors@gmail.com
We will be posting this letter on our website to inform all our customer and alert other merchants and buyer of the actions eBay and Paypal can take against a seller without cause. We do not have a single claim or chargeback. It is great disappointment to learn that a company such as eBay can behave in such a manner.
We thank you for your patience and understanding.
